WEBSITE
TERMS & CONDITIONS & LEGAL NOTICE
Château Hotel Mont Royal · Chantilly
LEGAL NOTICES
Château Hôtel Mont Royal Chantilly
The website, accessible via https://www.hotelmontroyal-chantilly.com, is the property of the HOTEL MONT ROYAL SAS company, registered on the Senlis Register of Commerce and Companies under 490 291 580 00028, with a capital of 5 883 400 euros and headquarters at the following address: Route de Plailly – Allée des Marronniers – 60520 La Chapelle-en-Serval FRANCE. Intracommunity VAT: FR 23490291580
The Site Publishing Director is Emmanuel Schott;
Details:
Tel: +33 (0) 3 44 54 50 50
Email: reservations@hotelmontroyal-chantilly.com
The website is hosted by the company MMCréation, 32 Avenue de Wagram, 75017 Paris, FRANCE, tel: +33 (0) 1 45 74 76 00.
Mediator – Dispute resolution
In accordance with L-612.1 of the Consumer Code (French law): “the consumer has the right to turn to a mediator, free of charge, in the event of a dispute between them and the professional”. To this intent, the Château Hôtel Mont Royal has joined the Médiation du Tourisme et du Voyage – MTV. This guarantees that the customers have a possibility of a recourse to a conventional mediation procedure or to any alternative method of dispute settlement.
The customers should first contact the hotel’s sales department in writing to attempt to resolve the dispute amicably. In case they do not receive an answer to this request, or, if an amicable settlement is not reached within 60 days, customers can contact the Mediator for Travel and Tourism, whose contact information and arrangements are available on the following website: www.mtv.travel.
Postal Address
MTV (Médiation du Tourisme et du Voyage)
BP 80303
75823 Paris Cedex 17 - France
GSC
Château Hôtel Mont Royal Chantilly
Preamble
The present General Sales Conditions (GSC) apply to all online reservations of up to 8 rooms.
A client is here defined as any natural person who makes an online reservation in a private or professional capacity (unless their professional activity is within the hospitality industry).
The client affirms that they have reached the age of majority and have the capacity to enter into a contract.
The client affirms that they have read and understood all the necessary information concerning the nature and purpose of the available services and reservation procedures on our website. When necessary, the client will contact the hotel and ask for all the additional information they require before completing their reservation in full knowledge of the facts.
All online reservations assume total acceptance of the GSC.
Prices & Photos
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The price of each reservation is given in local currency before and during the reservation. The prices indicated are only valid for the type of room, number of guests and date selected for the reservation in progress.
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As a consumer, in accordance with Article L. 121-20-4 of the French Consumer Code, the client does not have the right of cancellation stipulated under Article L. 121-20 of the Consumer Code.
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Cancellation and prepayment conditions vary according to the selected rates as well as the desired dates, and are provided during the reservation procedure.
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Local tax applicable per night and per person at the price of 2,50 €.
Reservations that are not cancelled by 6pm on the day before the date of arrival will incur a minimum penalty of 50% of the reservation price, or the price of one night’s stay, including taxes.
All reservations must be guaranteed by credit or debit card.
For reservations with a total cost of €1000 or more, you will be asked to provide a 50% deposit during the reservation procedure. If the reservation is cancelled 7 days or less before the date of arrival, the hotel will keep the deposit.
Non-refundable rates:
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Reservation and cancellation conditions (non-refundable rates)
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All reservations must be guaranteed by a deposit equal to the full value of your stay. The deposit is non-refundable if the reservation is cancelled or changed, or in the event of non-arrival or early departure
VAT is calculated according to the legal rate on the day of reservation. Rates could be increased by local taxes.
You must pay for your reservation in local currency. All conversions to other currencies are for information purposes only.
All photos on the website are for information purposes only and are noncontractual. Every effort is made to ensure that they are as accurate and representative as possible.
Unless otherwise indicated, all other additional services (breakfast, treatments, half-board...) are not included in the price of your reservation.
Your stay
Check-in: Your room will be ready from 3pm on the day of your arrival.
Check-out: Unless you have made an alternative arrangement with us, you must vacate your room by 12pm on the day of your departure. (If you fail to do this, the hotel reserves the right to charge you for an additional night).
If you leave early or choose to terminate your stay, you must give the hotel 24 hours’ notice. The hotel reserves the right to charge the full price of the stay.
In the event of a no-show, the hotel reserves the right to charge the full price of the stay; the bank card used as a guarantee during the reservation procedure will be billed.
Smoking is prohibited throughout the hotel.
Payment
Except in the case of reservations requiring a total or partial prepayment during the reservation procedure, you will pay at the hotel reception during your stay.
You must provide your bank details as a guarantee of your reservation (excluding special conditions or rates) using a credit or private card (Visa, Mastercard, American Express, Diners Club), and fill in the designated fields (securely SSL encrypted) with your card number (with no spaces between the numbers), your card’s expiry date and its security code.
Child policy
Children under 12 can stay for free with parents or guardians in an adult room.
An extra bed is available for children aged 12 to 16 at €60 per child per night.
Treatment Cancellation Policy
Treatments must be reserved in advance. We recommend that you do this at least 48 hours before your chosen treatment.
In the event of cancellation 24 hours or less before the treatment, you will be charged the full price.
Small animals: €30 per night
For hygiene reasons, animals are not allowed in the Spa or Restaurants.
